Customer Service Representative

Job Title: Customer Service Representative

Job Description:

As a Customer Service Representative at Dave & Buster’s, you will be the first point of contact for guests, ensuring every visit starts with a warm welcome and ends with complete satisfaction. You will assist with inquiries, resolve issues, and support the team in creating an engaging and friendly environment for all guests.

Key Responsibilities:

• Greet and assist guests in a friendly, professional manner

• Handle guest inquiries, concerns, and feedback with empathy and efficiency

• Resolve service issues while maintaining a positive and professional attitude

• Provide accurate information about games, promotions, and dining options

• Support front-of-house operations including hosting, check-in, or game card assistance

• Process payments, issue refunds, or exchange cards as needed

• Maintain cleanliness and organization in guest-facing areas

• Communicate guest concerns to management as necessary

Qualifications:

• Previous experience in a customer service or guest-facing role preferred

• Strong communication and problem-solving skills

• Ability to stay calm and courteous in high-pressure situations

• Friendly demeanor and professional appearance

• Basic computer and POS system knowledge

• Must be at least 18 years old

Physical Requirements:

• Stand and walk for extended periods

• Lift up to 25 pounds occasionally

• Ability to bend, reach, and perform repetitive motions

Benefits:

• Flexible schedules

• Employee discounts and FREE gameplay

• Paid training

• Opportunities for growth and advancement

• Health and wellness benefits (where applicable)